Our policies

To ensure a smooth and enjoyable stay for all our guests, we've outlined important information about arrival and departure times, payment methods, account settlement, cancellation policies, changes to stay duration, and special conditions for group bookings. Please take a moment to review these details to help us provide you with the best possible experience during your visit.

Time limits

Arrival time, unless prior arrangement has been made, is between 2.00 pm to 8.00 pm. Departure time, unless prior arrangement has been made, is by 10.00 am. An additional charge of $20.00 per hour will be applied to your account if you arrive or depart outside these hours.

Cards accepted & surcharge

Chancellor accepts the following forms of payment : Visa, Mastercard. A surcharge of 2.5% will be applied to all Credit and Debit card transactions including PayWave transactions.

Payment in advance

Your credit or debit card details are required at the time of booking and payment in full will be debited between 9 am - 12 pm 2 days before your arrival date.

48-hour limit

If you choose to cancel your accommodation booking(s), it must be done a minimum of 48 hours before the commencement of your stay.

You will be charged the total amount of your stay if your cancellation falls within 48 hours of check-in.

When things change

We reserve the right to reconsider the availability of a current accommodation booking should you choose to reduce the length of stay. If on arrival you choose to reduce the length of your stay, the full amount due of the original booking may be charged.

Special conditions

If you book more than three rooms, different policies and additional supplements will apply. Call us to discuss the conditions. In the event of cancelling your group accommodation booking, one month's notice is required. If cancelled within this period, we may charge a cancellation fee of 10% of the total booking or any deposit paid forfeited.